> Books and DVDs > Privacy/Security/Order Policies/Postage Terms and Conditions
  1. PRIVACY
    1. We take your privacy seriously.
      We take your privacy and the confidentiality of any information you share with us via email and our website very seriously. We do not collect personal information about you unless you choose to send us an email, or place an order with us, in which you voluntarily provide your name and contact information. Any information you provide is kept strictly confidential and is used to process your order or to reply to your request. We will not sell, rent or disclose your information to any third party.

      If you email us and / or order from us you will be automaticly added to our email list, from which you may Unsubscribe at any time.

      If you would like to be Added to our emailing list click here
      A few times a year we will email out herb information and special offers. We will not fill your inbox with spam.

      If you would like to be Removed from our emailing list click here

  2. SECURITY
    1. We use a secure payment system provided by PayPal.
      PayPal, the trusted leader in online payments, lets you send and receive money online quickly and securely. Over 64 million users have a PayPal account, and it's accepted by merchants everywhere, both on and off eBay.

    2. Is PayPal safe to use?
      PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.

  3. ORDERS
    1. Do I need a PayPal account?
      NO, you do not need to have a PayPal account to buy from us. You can purchase from us using your credit card, through the PayPal secure payment system.

      Click here to learn how to use your credit card through Paypal with out an acount.
    2. We endeavour to send all orders within three to four working days, however due to volume of orders and possible delays while in transit, please allow up to two weeks for delivery within Australia, and up to three to four weeks delivery outside of Australia.

  4. RECEIPTS
    1. As soon as your transaction has taken place you will receive two receipts by email one from PayPal with your order and transaction details and one from us.

  5. RETURNS AND REFUNDS OF GOODS
    1. We take great care to check all goods before they are sent, and in ensuring that they are adequately packed.

    2. Please choose your order carefully. We do not accept returns for orders except where we have sent an incorrect order, or where the goods have a manufacturing fault.

    3. Please check that your DVD player and TV system supports Pal before purchasing our DVDs.
      (We can not offer a refund where the DVDs are not supported by your system.)

  6. POSTAGE AND INSURANCE TERMS AND CONDITIONS
    1. Please understand that in situations where an order is lost or damaged while in transit, any grievance that the buyer may have is with / and to be taken up with Australia Post (the deliverer) not Herbs Are Special (the supplier).

    2. We are glad to assist you in filing a complaint or insurance form with Australia Post on your behalf.

    3. Herbs Are Special can not, and will not, take responsibility for any damage or loss of goods by Australia Post or any other postal, freight and / or handling company. No compensation will be offered by Herbs Are Special, except where Australia post pays out on an insurance claim.

    4. Please make sure that you provide us with the correct and complete postal address. Herbs Are Special can not, and will not take responsibility for incorrect and/or incomplete postal address provided by the purchaser.

    5. We recommend for certainty of your order that you use postage with insurance where ever possible.
      (We apologies that there are some countries for which Australia Post will not provide insurance).

    6. By purchasing goods from us you acknowledge your acceptance of these conditions.

    7. We apologies for the expense of postage, unfortunately the books are quite heavy (Herb book = 1.1kg, Sprout book = 450g) plus the weight of packaging. While Australia Post is quite expensive, they are still cheaper than independent couriers.

  7. herbsarespecial.com.au  &  Shipards Herb Farm
    1. Herbs Are Special website while run in conjunction with Shipards Herb Farm is not owned nor operated by Shipards Herb Farm.

    2. To contact Shipards Herb Farm directly
      email

      or

    3. To contact Herbs Are Special
      email

      or

      or

  8. Disclaimer
    1. The infomation on this web site is provided only as an indication of the research and infomation about growing and using, culinary and medicinal herbs and sprouts, natural herbal remedies, alternative herbal medicines, natural herbal pain relief and herbal nutrition that is presented in Isabell Shipard's books - "How can I use HERBS in my daily life?" and "How can I grow and use Sprouts as living food?"

    2. This infomation represents research, experiences and nutritional information on plants and is intended for educational use only, designed to help a person make informed decisions.

    3. It is not provided in order to diagnose, prescribe or treat any disease or illness, or presume to replace the need for consulting one's own physician, and the publisher, author and distributors expressly disclaim all liability to any person for any loss, injury or inconvenience sustained, for any use or misuse of any information contained on this web site and in Isabell's books and DVD's.

    4. The author has made every effort to provide accurate and clear information in the books, but cannot be responsible for any misinformation. Information on this web site and in Isabell's books and DVD's is general and not specific to a particular persons need. Before trying any formula, it is wise to sample a small quantity first in case there is any adverse or allergic reaction.

    5. If you feel that you have a medical problem, seek competent medical advice. The books and DVD's are not intended as a substitute for any treatment that might have been prescribed by a doctor. Do not take a herbal remedy if undertaking any course of medical treatment for a condition which requires medical attention, without first seeking professional advice.

  9. OTHER ENQUIRIES
    1. If you have any other enquiries not covered here please feel free to email us at -

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